INCIDENT MANAGEMENT ANALYST WITH POLISH, Location: Bucharest
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Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
― Fluent in Polish & English;
― Familiar with MS Word, MS Excel, MS Outlook;
― Previous experience is not a requirement;
― Self-motivated, with a positive attitude and approach;
― Team player with good communication skills;
― Responsible in a work environment;
― Able to solve urgent matters and work under pressure.
― Respond to the technical incidents reported by the business customers through a system of ticketing;
― Investigate, diagnose and assign the incidents to the right engineer;
― Follow the incident life cycle – logging the incident with proper priority and ensuring that the issue is resolved in timely manner;
― Act as a point of contact for customer requests and coordinate internally within multiple departments;
― Intervenes if customer is unhappy with the troubleshooting process;
― Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with the customers ;
― Create weekly, monthly, quarterly reports with the incidents opened/ resolved.
Only eligible candidates will be contacted. Thank you for your interest!