INCIDENT MANAGEMENT ANALYST WITH POLISH, Location: Bucharest

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Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 13.04.2021
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    ― Fluent in Polish & English;
    ― Familiar with MS Word, MS Excel, MS Outlook;
    ― Previous experience is not a requirement;
    ― Self-motivated, with a positive attitude and approach;
    ― Team player with good communication skills;
    ― Responsible in a work environment;
    ― Able to solve urgent matters and work under pressure.

    Responsibilities

    ― Respond to the technical incidents reported by the business customers through a system of ticketing;
    ― Investigate, diagnose and assign the incidents to the right engineer;
    ― Follow the incident life cycle – logging the incident with proper priority and ensuring that the issue is resolved in timely manner;
    ― Act as a point of contact for customer requests and coordinate internally within multiple departments;
    ― Intervenes if customer is unhappy with the troubleshooting process;
    ― Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with the customers ;
    ― Create weekly, monthly, quarterly reports with the incidents opened/ resolved.

    Other info

    Only eligible candidates will be contacted. Thank you for your interest!