Helpdesk Officer

  All around the globe, employees in Allianz have been working hard to secure people’s lives and to give courage to our customers for what’s ahead. We are actuaries, advisors and service agents; engineers, lawyers and technology experts; we are daughters and sons, mothers and fathers, accountants, investors and entrepreneurs – and together we are shaping our industry. Because we know how important it is to have a fair partner at your side who provides solid and sustainable solutions, we strive to do it right – with passion, every day. Allianz Technology enables Allianz group to live up to its purpose, by providing powerful, standardized global platforms to provide efficiencies, savings and scalability for the long-term success of Allianz.  
   Allianz Technology Bucharest Branch is a professional expertise center offering a wide range of services: Financial, Professional Services, Actuarial, IT and Procurement support to the Allianz Group, creating innovative solutions so that Allianz can shape the future for generations ahead.  
  Is providing good service something that motivates you, too? Then why not join us in developing innovative products and services in an international environment!

Job role:
The Helpdesk Officer is the dedicated person who supports the good run of the organization, from the technical and knowledge perspective. He actively and constantly educates the end user community for the new technologies that we are adopting, being the Digital Hub advocates of the Allianz Technology Group.

Responsibilities:

• IT onsite and remote user support for computers, mobiles, applications, etc.;
• Support for installing and configuring hardware onsite and also remotely (video conferencing devices, small equipment, laptops, printers, mobile devices, thin clients, etc.);
• Weekly checks for Video Conferencing rooms and monthly for Meeting Rooms;
• IT hardware asset management, physical asset tracking and updating for all CEE offices;
• Constantly find new ways to support the customers better by bringing new ideas and implementing them (hardware, connectivity, networking, etc.);
• Educates the end user community for the various technologies we are using;
• Accepts and provides for the CHG coming from the group and makes proper announcements of installation/availability;
• Provision of IMAC/R (Installation / replacement / change / relocation / removal) services;
• Maintains the relationship with the local providers;
• Participating in IT projects;
• Execute reports from IT tools.

Requirements:

• Able to work independently;
• Good networking knowledge (LAN/WAN TCP/IP based networks);
• Good troubleshooting skills;
• Good knowledge about Microsoft Windows OS (installing, configuring);
• Knowledge in using MS Office package;
• Nice to have: Active Directory and Service Now;
• Fluent in English;
• Minimum 1 year of experience in an on-site Helpdesk position;
• Proven organizational and self-motivation abilities;
• Excellent communication skills.

Skills:

• Strong social, analytical and communication skills;
• Flexible, and the ability to work hard as part of a team and to work well under pressure;
• High motivation to manage and finalize tasks in complex environment.

Benefits:
We place people at the core of what we do, this is why we are committed to your personal and professional growth:

• Complete training curricula available (tailored courses);
• International Certifications (Agile, Prince, ITIL, IFOA, ACCA, IACCM etc.);
• Comprehensive Leadership Programs;
• All you can learn with LinkedIn Learning!
• German Language Courses for any level;
• All you can read with Bookster!

We care about the performance of our employees and we know it can only be reached by ensuring you proper work-life balance:

• Work from Home Option available;
• Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
• Go on Vacation and get a Holiday Bonus!
• Corporate Massage;
• Weekly Fruit Day;
• WorldClass Gym Discounts.

Come to the Allianz side! We have attractive compensation and incentives:

• Fixed salary compensation along with rewards & recognition performance-related bonus scheme;
• Meal and Gift Tickets.

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate. Only suitable candidates will be contacted. All applications will be treated with confidentiality.