Customer Operations Specialist with German #3071623

Employer: HP Inc.
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 12.04.2021
    Short company description

    At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

    HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
    HP has an impressive portfolio and strong innovation pipeline across areas such as:
    • blended reality technology - our unique Sprout by HP will change the way people do things
    • 3D printing
    • multi-function printing
    • Ink in the office
    • tablets, phablets, notebooks
    • mobile workstations

    We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!


    Who are we looking for?

    A strong collaborator with English & German:

    Excellent customer skills and incredible focus on trust and credibility to influence action
    Ability to build relationships across teams and cultures
    A unique voice and a talent to challenge status quo processes

    A result-oriented professional with:

    Drive & proven problem-solving skills to meet continuous challenges
    Proven analytical skills coupled with willingness to continuously learn
    Curious to work with various technical tools to gain efficiency
    Bachelor's degree and preferably customer service and support experience

    How will we help your personal and professional development?

    It’s a friendly atmosphere with supportive leaders to bring your creativity to max
    10,000+ learning solutions on all key professional and leadership skills you can imagine
    Corporate Social Responsibility initiatives to help you make an impact to communities at large

    Your additional benefits package:

    Flexible working schedule
    Wellness program, Medical services for you and family, Dental Plan, Fitness Programs, Kindergarten, Transportation, Vacation Vouchers
    Vendors discount program (Restaurants, cinema, clothing, and other)


    You want a dynamic role to challenge you grow and make an impact?

    Reinvent with our global award-winning Supply Chain team!

    Recognized by Gartner Inc in the 2018 Supply Chain Top 25 companies world-wide, HP continuously pushes boundaries of what’s possible at a magnitude it’s hard to believe -103 PCs, 76 printers, and 640 supplies delivered every minute to customers all over the world!

    As Customer Operations Specialist in HP Supply Chain you will be at the fore front of making a difference for customers experience through-out the entire order life cycle. You will be part of the magic motor of the Central Order Team, helping HP products get in the hands of our customers and partners. Building strategic relationships in a multicultural environment, closely engaging with the sales teams you will be teaming across various internal departments to reinvent efficiencies and smooth orders management for HP customers and partners. As you progress in this role, depending on your contributions and passion you could progress your career in the most-in-demand professional areas of Business Process Re-engineering, International Project Management or inspiring Team leadership.

    What will your day consist of?

    You will drive customer satisfaction developing long-lasting relationships on order related queries with your own portfolio of customers
    You will facilitate challenging solutions by involving other HP teams in helping the customer
    You will be growing as a trusted advisor to the Sales, HP Partners and customers on supply chain matters
    You will participate in pushing ahead innovation through business enhancement projects across geographies