Junior NOC Engineer

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

To be successful in the role you must have

•Good understanding of telecommunication networks (transmission area is an advantage).
•6 months previous experience on a similar role in Front Office/Customer service area.
•Proficiency in English.
•Ability to react quickly, also very good communication and collaboration skills.
•Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence.
•Analytical technical thinking.
•Availability to work in 24/7 shifts.

You will

•Be responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
•Constitute first/ single point of contact for specific software and hardware solutions delivered to customers.
•Be responsible for opening of customer trouble tickets and to receive orders request, in various types of applications.
•Detect any events related to specific services performance or quality provided to the customer, to report them and act accordingly, in order to tackle them.
•Initiate functional issues of incidents, trend analysis of end user performance and faults to early identify customer incidents or problems
•Actively participates in the development of new solutions to implement customer requirements