CRM Engineer

This job is no longer active!

View all jobs I.FUTURE active

View all jobs CRM Engineer active on

View all jobs IT Software active on

Employer: I.FUTURE
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
  • Updated at: 10.02.2021

    We are hiring a CRM Engineer!

    This job is for our client, a leading global information technology, consulting, and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help their clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, they have a dedicated workforce of overserving clients across six continents.

    Perfect Candidate

    • 6+ years of proven work experience as a Software Engineer
    • 2+ years of experience with Genesys CRM, Genesys telephony, Enterprise Service Bus, Rules engine, etc.
    • Understanding and experience in Contact Center Technologies (voice, text, chat) beneficial, preferably Genesys Pure Cloud
    • Analytical mind with problem-solving aptitude
    • Strong communication skills with the ability to interact with business and IT stakeholders
    • Experience working within a DevOps style environment using agile delivery practices and methodologies.
    • Hands-on experience in supporting customers for resolving technical issues.
    • Good troubleshooting skills for resolving hardware and software related issues.
    • Good understanding of call center technologies and operations.
    • Manage and resolve problems identified in Genesys CRM environment.
    • Play a key role and work with team members in resolving service impacting critical issues.
    • Document the environment and operational procedures.
    • Plan and Perform maintenance & upgrades for CRM
    • Independent working, receive little instruction on day-to-day work, general instructions on new assignments.
    • Develop and implement processes to reduce manual operations / automate routine operational activities.
    Company Benefits
    • Opportunity to work in a young and dynamic environment
    • Attractive benefits package
    • Relocation package
    • Lunch tickets
    • Fitness deduction
    • Transportation deducted
    • Health insurance and dental scheme
    • Opportunity to develop and learn constantly
    • Access to internal training (job related and soft skills training)
    We process this data for recruitment purposes only. If you apply to this job it means that you allow us to process your personal information. We are storing this data in our Applicant Tracking System, [which is fully compliant with EU data protection laws], and we will not share it with anyone else. You can request the deletion of your personal information at any moment