CRM Engineer

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Employer: I.FUTURE
Domain:
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.02.2021

    We are hiring a CRM Engineer!

    This job is for our client, a leading global information technology, consulting, and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help their clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, they have a dedicated workforce of overserving clients across six continents.

    Perfect Candidate

    • 6+ years of proven work experience as a Software Engineer
    • 2+ years of experience with Genesys CRM, Genesys telephony, Enterprise Service Bus, Rules engine, etc.
    • Understanding and experience in Contact Center Technologies (voice, text, chat) beneficial, preferably Genesys Pure Cloud
    • Analytical mind with problem-solving aptitude
    • Strong communication skills with the ability to interact with business and IT stakeholders
    • Experience working within a DevOps style environment using agile delivery practices and methodologies.
    Responsibilities
    • Hands-on experience in supporting customers for resolving technical issues.
    • Good troubleshooting skills for resolving hardware and software related issues.
    • Good understanding of call center technologies and operations.
    • Manage and resolve problems identified in Genesys CRM environment.
    • Play a key role and work with team members in resolving service impacting critical issues.
    • Document the environment and operational procedures.
    • Plan and Perform maintenance & upgrades for CRM
    • Independent working, receive little instruction on day-to-day work, general instructions on new assignments.
    • Develop and implement processes to reduce manual operations / automate routine operational activities.
    Company Benefits
    • Opportunity to work in a young and dynamic environment
    • Attractive benefits package
    • Relocation package
    • Lunch tickets
    • Fitness deduction
    • Transportation deducted
    • Health insurance and dental scheme
    • Opportunity to develop and learn constantly
    • Access to internal training (job related and soft skills training)
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