Senior Technical Support Specialist - Level 1 Night Shifts HBT

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.01.2021
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

    Are you ready to help us make the future?

    We have a great opportunity for a Senior Technical Support Specialist, to join our Honeywell team in Bucharest! As a Senior Technical Support Specialist, you will handle Level 1 internal and external customer related issues and concerns using published documentation and knowledge base. You will work with Level 2 tech support or Field Technicians to gather further detail, research issues, seek resolutions and deliver a solution to customer.

    Responsibilities

    Responsibilities:

    Handle internal and external customer related issues and concerns
    Record all customer interactions into a CRM
    Maintain acceptable call evaluation requirement
    Develop FAQs, Technical Tips and ‘How-To ’videos on Hardware also Software applications
    Support the development of internal documentation
    Actively participate in departmental activities and initiatives including self-help.

    Qualifications:

    Minimum college graduate; Bachelor’s degree preferred;
    Minimum 1-year experience in Customer Support or Technical Support;
    English Advanced Level
    Strong customer focus
    Ability to Learn New Software and Hardware
    Analysis of Technical Issues

    We offer:

    A culture that fosters inclusion, diversity and innovation
    Market specific training and ongoing personal development
    Career growth opportunities;
    Experienced leaders to support your professional development;
    International work environment;

    If this is your dream role, then we'd love to hear from you!

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.