Casino Customer Support

EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

Either start off your career on the right foot or add to your already existing skill- set, EveryMatrix team provides a great working environment – both friendly and relaxed – suited for personal development in a tech-driven company full of interesting and challenging projects. Our headquarters is situated right in the heart of the city, at Unirii Square and comes with all the benefits of a central localization, including ease of access to the Old Town for the occasional get-together with your future teammates.

Requirements

Good written English skills (mandatory);
Clear and positive communication skills;
Active listener;
Internet browsing is no mystery to you and know all the shortcuts;
The technical aspects of an activity are fun for you;
Previous experience in gambling industry is a plus;
Ability to follow documented procedures, logical thinking;
Willingness to continuously learn and improve;
Highly organized, focus capacity;
Team spirit;
Time management skills;
Ability to communicate technical problems concisely and professionally.

Responsibilities

The customer support will be responsible for helping our clients via e-mail and live chat, also for checking data in back-end in order to prevent/solve problems.

Other info

The base salary is 400 Euro;
Even though the position is entry-level you can grow as fast as your results are. Our defined career path gives good opportunities for the right person;
The work schedule is from 8:00-16:00, 9:00-17:00, 17:00-1:00, 5 days/ week in shifts. You will be required to work on weekends, but you will receive 2 free days within the working week. More details about the working schedule will be provided over the interview;
Paid taxi for night shifts;
Headquarters in the heart of the city, at Unirii Square;
Fruits Tuesday;
Anniversary Gifts;
Extra vacation days with every year inside the company;
Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’);
Internal & external training;
Fun corner: pool, ping pong table, PS4, lots of board games;
Bookster subscription & Books corner (online and offline);
Our own in-house gym, health & well-being programs;
Daily Catered Lunch;
Private Medical Subscription.