Casino Customer Support

Angajator: EveryMatrix
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 17.01.2021
    Scurta descriere a companiei

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

    Cerinte

    Either start off your career on the right foot or add to your already existing skill- set, EveryMatrix team provides a great working environment – both friendly and relaxed – suited for personal development in a tech-driven company full of interesting and challenging projects. Our headquarters is situated right in the heart of the city, at Unirii Square and comes with all the benefits of a central localization, including ease of access to the Old Town for the occasional get-together with your future teammates.

    Requirements

    Good written English skills (mandatory);
    Clear and positive communication skills;
    Active listener;
    Internet browsing is no mystery to you and know all the shortcuts;
    The technical aspects of an activity are fun for you;
    Previous experience in gambling industry is a plus;
    Ability to follow documented procedures, logical thinking;
    Willingness to continuously learn and improve;
    Highly organized, focus capacity;
    Team spirit;
    Time management skills;
    Ability to communicate technical problems concisely and professionally.

    Responsabilitati

    Responsibilities

    The customer support will be responsible for helping our clients via e-mail and live chat, also for checking data in back-end in order to prevent/solve problems.

    Alte informatii

    Other info

    The base salary is 400 Euro;
    Even though the position is entry-level you can grow as fast as your results are. Our defined career path gives good opportunities for the right person;
    The work schedule is from 8:00-16:00, 9:00-17:00, 17:00-1:00, 5 days/ week in shifts. You will be required to work on weekends, but you will receive 2 free days within the working week. More details about the working schedule will be provided over the interview;
    Paid taxi for night shifts;
    Headquarters in the heart of the city, at Unirii Square;
    Fruits Tuesday;
    Anniversary Gifts;
    Extra vacation days with every year inside the company;
    Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’);
    Internal & external training;
    Fun corner: pool, ping pong table, PS4, lots of board games;
    Bookster subscription & Books corner (online and offline);
    Our own in-house gym, health & well-being programs;
    Daily Catered Lunch;
    Private Medical Subscription.