Collection responsible

Employer: ManpowerGroup Romania
Domain:
  • Banks - Financial Institutions
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 01.12.2020
    Short company description

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Requirements

    You will be a part of the financial department, managing the collection of internal clients' portfolio.

    PROFILE
    University degree in Economics or Legal
    Previous experience in collection or call center
    Developed digital competencies - proficient in Microsoft Office Suite (Word, Excel, Outlook),
    Capacity for analysis and synthesis;
    Planning and organizing skills;
    Communication and time management skills;
    Management of multiple tasks;
    Very good communication & negotiation skills
    Good English knowledge - both written and spoken

    Responsibilities

    MAIN ACTIVITIES
    Manage B2B customer balances according to the agreed contracts
    Check the status of scheduled payments from the customers and take specific actions, when needed
    Make account reconciliations with customers upon request
    Analyze customer scoring reports
    Analyze investigate and reconciles customers’ transactions to ensure accurate balance account.
    Improve collection through better credit discipline and specific client focus
    Responsible for the decisions made in the collections process in order to build and maintain a strong partnership with customers in order to secure the company’s objectives.
    Constant communication with the legal and financial department