Call Center Junior Officer

La Garanti BBVA Romania am creat un climat care inspiră colaborarea și comunicarea. Am  construit astfel o echipă unită și energică, care pune întotdeauna clientul pe primul loc. Susținem aspirațiile colegilor noștri și îi încurajăm să se perfecționeze continuu și să își urmeze pasiunile. Ca echipă, ne preocupă creșterea eficienței operaționale și îmbunătățirea constantă a serviciilor oferite clienților.

- University Degree ;
- Good communication skills;
- Good listening skills and problem solving attitude;
- Good English command;
- MS Office knowledge;
- Strong customer focus;
- Open-minded;
- Team player spirit;
- Acceptance of working in shifts, with a full-time labor contract

- Answers all incoming calls and e-mails received through Call Center within the established working hours;
- Provides complete information in due time, by phone or by e-mail, about products and services to Banks existing and potential customers;
- Processes customers requests at the same time;
- Identifies customers needs for Banks products and services;
- Sells full range of products and services via phone and e-mail;
- Actively solves customers demands and requests, assuring customers satisfaction;
- Executes accurate transactions in real time, at customers order;
- Recording and forwarding clients complaints to the relevant Banks departments, in order to ensure satisfaction of customers needs;
-Performs other call center specific activities.