Collections and Billing Analyst with Spanish

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Employer: Automatic Data Processing (ADP) Romania
  • Banks - Financial Institutions
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 22.11.2020
    Short company description

    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.


    Bachelor's degree with a focus in business or economics recommended or equivalent experience.
    Collection and billing experience required
    Microsoft Office skills essential, advanced level in Excel
    Oracle experience is a plus
    Fluent English and Spanish (written and oral) and communication skills are essential
    Ability to quickly extinguish escalations and drive issue resolution
    Ability to work as part of a team as well as autonomously essential
    Ability to manage multiple tasks effectively
    Ability to work quickly under pressure to meet critical deadlines
    Problem solving, results oriented, well organized


    Job Summary:

    Should monitor, control and ensure that ADP clients adhere to the contractual payment terms thereby converting debtors to cash on a timely basis.

    Should focus on the actual billing process. The purpose is to ensure that we have correct data entered to the billing systems (Oracle principally) in order to produce a correct invoicing in agreement with the terms of the client contracts.

    Key Objectives:

    Control that the client's contracts and the data entered in Oracle are correct
    Add the new contract information to our systems
    Prepare the bill runs for various ADP Spain products on a timely basis
    Identify/Anticipate issues and provide proactive solutions
    Respond to clients and internal business associates
    Update process documentation monthly
    Provide continuous improvement ideas and solutions to our systems, tools and procedures
    Review validation errors produced by the system
    Continues Internal Audit reports
    Escalate concerns or difficulties to the Team leader on a timely basis

    Collection Responsibilities:

    Daily interacting with ADP clients through phone, mails and internal tools, to achieve the cash and aged AR targets. Applies the specific collections process and strategies to ensure the individual and team targets are achieved following the department requirements;
    Register all actions taken, payment promises, and amounts disputed in Oracle tool
    Analyse, investigate and reconcile customers' transactions to ensure accurate balance account. Managed unallocated cash or credit notes outstanding on the ledger;
    Provide regular updates on AR progress, cash and aged AR forecast and plans to achieve goals
    Ensure compliance with ADP Policies & Controls and Sox Compliance
    Responsible for working with the external Client to resolve controllable disputes & provide account receivables information
    Responsible for cash allocation and cash reporting
    Drive Continuous improvements/ standardization/ simplification to process, systems, automation and resource structure to be more effective enabling faster collections and cash application turnaround times, improving cash flow, and driving cost savings
    Timely escalations to first line manager, providing relevant and complete information.
    Update process documentation monthly for any changes;

    Billing Responsibilities:

    Enter correct data to billing systems before beginning of the billing process
    Load volumetric data and add-ons services information to billing systems
    Review validation errors produced by the system
    Produce manual invoices, when needed / requested
    Run the invoicing and distribute to client
    Review of the first invoice of new client, to validate they are setup correctly
    Undertake audit reports and checks on clients each month to ensure the contractual data is correct
    Monitor from a Billing perspective such as big players throughout their entire contract lifecycle
    Support Oracle enhancements project Short Term quick wins
    Ensure a rotation on the monthly tasks, in order to accommodate all billing runs successfully.

    Other info

    Performance Measures:

    Accuracy of client invoices produced
    Delivery of the invoices before the deadline established in the monthly schedule
    Cash collected and Bad debt target achievement
    Dispute identification and resolution
    Cash allocation.

    Join us to #workhappy !