Front Office Software Engineer with Spanish - is a plus

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Angajator: Huawei
  • Inginerie
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 19.12.2020

    What you will be working on:
    • Network surveillance, 1st Level restoration and preventive maintenance;
    • Work utilizing pre-prepared Instruction SETS, Script commands, etc.;
    • Handle 80% of upcoming issues and 20% escalate to Back Office;
    • Ticket record and solve standard problems;
    • Interaction with other technicians, customer technical staff and other groups within Service Delivery organization;
    • Responsible for creating Trouble Tickets (TT) and work orders (WO) for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified level;
    • Report on relevant KPI’s in relationship to agreed levels;
    • The engineer will be the responsible team member, working in a shift 24x7.
    All you have to bring with you is:
    • Bachelor degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering; if you are still a student in 3rd/4th year - please do not hesitate to join us - the schedule will allow you to attend your classes and still gain work experience
    • Experience with ICT operations and maintenance support is a plus;
    • Experience in a monitoring environment using a network management system;
    • Good understanding of English; conversational level of Spanish is a plus
    • Analytical and incident/problem resolution and prioritization skills;
    • Hands-on, practical approach, know “to get things done”; Willing to learn and constantly improve technical knowledge;
    • Proactive and independent in gathering knowledge;
    • Good verbal and written communication skills;
    • Flexible working hours (working in shifts);
    • Experience in a Network Operations or IT service desk environment;
    • Good understanding of IT technologies;
    • LINUX/SQL would be a big plus!
    • Previous experience in NOC environment could be a plus.
    What we offer:
    • A team of friendly professionals that will offer you all the support you need to grow and learn.
    • Exposure to a multicultural environment;
    • You will smoothly develop superpowers, for example, multitasking and being hyped about it, learning how to prioritize tasks.
    • Great amount of Product Documentation, from which you will have the chance to extract all info you need at the beginning.
    • Access to a large knowledge database where you can find technical cases encountered by all our engineers around the world.
    • Opportunity to contribute to this knowledge base and be in the “credentials” of helping future colleagues that will join the team and learn from your successful solutions
    • You will find, of course, an attractive set of benefits, but we want to keep some surprises for the interview!
    Join us for Building a Better Connected World.

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