L3 Support Engineer

Qualitest is the world’s largest pureplay QA company. Our quality engineers align with our customers to understand their business needs and figure out the problems inside a system or website. Every day with Qualitest is an opportunity to innovate, grow and change.

At least 3 years’ experience in R&D / technical support / professional services or similar
Ability to understand and analyze complicated, multidisciplinary and distributed systems
Excellent English language skills - spoken and written – are must
Experience with operating systems: Linux and Windows – are must
Experience with NetApp, VMware – are must
Knowledge and experience in problem solving with Kibana, Prometheus and Grafana – are must
Knowledge and experience in problem solving with Micro services environment - Docker and Kubernetes are must


Experience with SQL databases - Advantage
Experience with BigData, Kafka, Elasticsearch, Flink -Advantage
Knowledge and understanding of CD/CI processes - Advantage
Knowledge of scripting like: Ansible, bash, python - Advantage
Knowledge in telephony protocols (SIP, H323, SS7, GSM) - Advantage
Cloud experience - Advantage
Working over on-prem environment - Advantage

The role will emphasize on legacy products together with our new product platform including open source technologies with micro services environment.

The position will require a high degree of coordination with the customers world-wide and the company’s engineering, services, laboratory, R&D operations and business teams.
The role includes travel to customer sites. (20% working time)

- Customer centric, becoming the person our customers trust and value
- Problem solver, taking ownership and team player with hands-on ability that can work with other team members to accomplish various jobs, and to thrive in a collaborative to resolution.
- Working knowledge of cyber processes, implementation and system operations
IT, HW and Software
- Install, configure and deploy Elbit Software
- Ability to participate in a multi-task environment
- Familiarity with Support methodologies, practices and tools
- Set and meet the performances by KPIs

Benefits:

Meal tickets
Private Medical Insurance
Dental Insurance
Gifts on holidays and Birthdays
Unlimited trainings - Udemy
Office Snacks & Drinks - Unlimited access at the office
Company Events (out of office location)
Other (...)