L3 Support Engineer

Employer: QualiTest Romania
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.10.2020
    Short company description

    Qualitest is the world’s largest pureplay QA company. Our quality engineers align with our customers to understand their business needs and figure out the problems inside a system or website. Every day with Qualitest is an opportunity to innovate, grow and change.

    Requirements

    At least 3 years’ experience in R&D / technical support / professional services or similar
    Ability to understand and analyze complicated, multidisciplinary and distributed systems
    Excellent English language skills - spoken and written – are must
    Experience with operating systems: Linux and Windows – are must
    Experience with NetApp, VMware – are must
    Knowledge and experience in problem solving with Kibana, Prometheus and Grafana – are must
    Knowledge and experience in problem solving with Micro services environment - Docker and Kubernetes are must


    Experience with SQL databases - Advantage
    Experience with BigData, Kafka, Elasticsearch, Flink -Advantage
    Knowledge and understanding of CD/CI processes - Advantage
    Knowledge of scripting like: Ansible, bash, python - Advantage
    Knowledge in telephony protocols (SIP, H323, SS7, GSM) - Advantage
    Cloud experience - Advantage
    Working over on-prem environment - Advantage

    Responsibilities

    The role will emphasize on legacy products together with our new product platform including open source technologies with micro services environment.

    The position will require a high degree of coordination with the customers world-wide and the company’s engineering, services, laboratory, R&D operations and business teams.
    The role includes travel to customer sites. (20% working time)

    - Customer centric, becoming the person our customers trust and value
    - Problem solver, taking ownership and team player with hands-on ability that can work with other team members to accomplish various jobs, and to thrive in a collaborative to resolution.
    - Working knowledge of cyber processes, implementation and system operations
    IT, HW and Software
    - Install, configure and deploy Elbit Software
    - Ability to participate in a multi-task environment
    - Familiarity with Support methodologies, practices and tools
    - Set and meet the performances by KPIs

    Other info

    Benefits:

    Meal tickets
    Private Medical Insurance
    Dental Insurance
    Gifts on holidays and Birthdays
    Unlimited trainings - Udemy
    Office Snacks & Drinks - Unlimited access at the office
    Company Events (out of office location)
    Other (...)