Customer Support Trading with Russian
EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.
Good written English and Russian skills (mandatory);
Internet browsing is no mistery to you and know all the shortcuts;
You know how to use MS Office;
The technical aspects of an activity are fun for you;
Previous experience in customer support is a plus;
Payment systems and online casino knowledge is a plus;
Ability to follow documented procedures, logical thinking;
Willingness to continuously learn and improve;
Highly organized, focus capacity;
Time management skills;
Ability to communicate technical problems concisely and professionally;
You will be responsible for helping our clients via e-mail and live chat;
Check and process bets and settle matches according to our policy;
Investigate missing matches / missing results issues;
Create activity reports;
Add missing matches / tournaments / participants
Check and update the information we supply to our clients
Perks and benefits:
The base salary is EUR 500
The work schedule is from 14:00 to 22:00 on a regular basis.
Exceptions when circumstances require: 09:00 to 17:00, 17:00 to 01:00 or 01:00 to 09:00, 5 days/week in a rotation system that will cover 3 weekends/month. More details about the working schedule will be provided over the interview.
Paid taxi for those working until or from 01:00.
Headquarters in the heart of the city, at Unirii Square
Private Medical Subscription
Daily Catered Lunch
Our own in-house gym, health & well-being programs
Bookster subscription & Books corner (online and offline)
Fun corner: pool, ping pong table, PS4, lots of board games
Internal & external training
Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
Extra vacation days with every year inside the company