Customer Support Trading with Russian

Employer: EveryMatrix
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 31.10.2020
    Short company description

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

    Requirements

    Good written English and Russian skills (mandatory);
    Internet browsing is no mistery to you and know all the shortcuts;
    You know how to use MS Office;
    The technical aspects of an activity are fun for you;
    Previous experience in customer support is a plus;
    Payment systems and online casino knowledge is a plus;
    Ability to follow documented procedures, logical thinking;
    Willingness to continuously learn and improve;
    Highly organized, focus capacity;
    Team spirit;
    Time management skills;
    Ability to communicate technical problems concisely and professionally;
    Sports passionate.

    Responsibilities

    You will be responsible for helping our clients via e-mail and live chat;
    Check and process bets and settle matches according to our policy;
    Investigate missing matches / missing results issues;
    Create activity reports;
    Add missing matches / tournaments / participants
    Check and update the information we supply to our clients

    Other info

    Perks and benefits:

    The base salary is EUR 500
    The work schedule is from 14:00 to 22:00 on a regular basis.
    Exceptions when circumstances require: 09:00 to 17:00, 17:00 to 01:00 or 01:00 to 09:00, 5 days/week in a rotation system that will cover 3 weekends/month. More details about the working schedule will be provided over the interview.
    Paid taxi for those working until or from 01:00.
    Headquarters in the heart of the city, at Unirii Square
    Flexible schedule
    Private Medical Subscription
    Daily Catered Lunch
    Our own in-house gym, health & well-being programs
    Bookster subscription & Books corner (online and offline)
    Fun corner: pool, ping pong table, PS4, lots of board games
    Internal & external training
    Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
    Extra vacation days with every year inside the company
    Anniversary Gifts
    Fruits Tuesday