Customer Support Trading with Russian

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

Good written English and Russian skills (mandatory);
Internet browsing is no mistery to you and know all the shortcuts;
You know how to use MS Office;
The technical aspects of an activity are fun for you;
Previous experience in customer support is a plus;
Payment systems and online casino knowledge is a plus;
Ability to follow documented procedures, logical thinking;
Willingness to continuously learn and improve;
Highly organized, focus capacity;
Team spirit;
Time management skills;
Ability to communicate technical problems concisely and professionally;
Sports passionate.

You will be responsible for helping our clients via e-mail and live chat;
Check and process bets and settle matches according to our policy;
Investigate missing matches / missing results issues;
Create activity reports;
Add missing matches / tournaments / participants
Check and update the information we supply to our clients

Perks and benefits:

The base salary is EUR 500
The work schedule is from 14:00 to 22:00 on a regular basis.
Exceptions when circumstances require: 09:00 to 17:00, 17:00 to 01:00 or 01:00 to 09:00, 5 days/week in a rotation system that will cover 3 weekends/month. More details about the working schedule will be provided over the interview.
Paid taxi for those working until or from 01:00.
Headquarters in the heart of the city, at Unirii Square
Flexible schedule
Private Medical Subscription
Daily Catered Lunch
Our own in-house gym, health & well-being programs
Bookster subscription & Books corner (online and offline)
Fun corner: pool, ping pong table, PS4, lots of board games
Internal & external training
Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
Extra vacation days with every year inside the company
Anniversary Gifts
Fruits Tuesday