Customer Service Representative with French (C1)
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Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.Cerinte
• Fluency in Italian language (C1 level)
• A good English level
• Good communication skills, both written and spoken
• Customer and solution oriented
• Sales oriented person
• Previous experience in Customer Support /Service Desk is an advantage
• Good PC operating knowledge (Microsoft Office Package)
• A proactive, enthusiastic, empathic person
• Team spirited and with positive attitude.
• Offering support to our on-line platform customers
• Answering to general inquiries about company and its services by telephone, chat, e-mail, social media platforms, in a professional manner
• Registering orders from customers on all channels
• Providing telephone order trace requests from customers
• Promoting a high sales initiative in order to increase country business acquisitions
• Providing accurate information’s about our products
• Identifying the most suitable solutions to both clients and company
• Analyzing client’s requests and offering guidance regarding products characteristics and company offered services
• Offering periodic activity reports to the direct manager.
What we offer:
• Unlimited period contract;
• Meal tickets;
• Health subscription;
• Offices very well connected to the city center (parking, near subway, tram & bus);
• Phone / Laptop