IoT 1st Line Operations Engineer

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Your day to day:

Provide the maintenance of the hardware and software IT systems for Vodafone IOT customers.
Maintain high availability and optimal performance of the customer’s infrastructure and of all IT and Telecom supported services.
Continuously improve system performance and optimize working methods already in place.
Adapt and contribute to the customization of hardware and software solutions based on customer requirements, delivering cost efficient services of high quality.

Main responsibilities:

• Performs monitoring and troubleshooting activities in order to maintain the functioning state of the hardware and software systems, using available tools.
• Provides 24h/24h technical support, gathers all the required information from customer or monitoring systems in order to quickly solve all the hardware and software incidents; coordinates the investigations, when needed.
• For some of the solutions delivered, modifies and adapts existing software solutions for a better performance and customer experience.
• Provides technical information to customers about events and alarms that affect services, using agreed methods of communication.
• Analyzes information gathered from customers and/or performance monitoring systems, proposes solutions and transmits the results/recommendations towards other technical teams in order to change and adapt software solutions for dedicated equipment. The final outcome is reflected in the resolving of complex technical incidents (including software bugs), ensuring an improved customer experience.
• Reviews functional and technical specifications of the IT systems within the process of modification or adjustment of the hardware and software solutions.
• Works in compliance with the operational agreements and to fulfill the key performance indicators of the service (speed, response time, error rate).
• Creates work instructions and technical operational procedures for the consolidation of knowledge and competencies within the team.


Apply if you have:

• Knowledge in Telecom on the following technologies: Core Telecom Network (2G/3G/4G) and IP networks
• Experience in working with the following equipments:
- Circuit Switch: SMSC, HLR
- Packet Switch: GGSN
• Network architecture knowledge:
- Circuit Switch
- Packet Switch
• Knowledge of protocols GTP, IP, Radius, Diameter, IPSEC, SS7
• Experience using packet-tracing software: Wireshark, Ethereal (tcpdump etc).
• Knowledge in Linux/UNIX, CLI, any distribution.
• Minimal knowledge of Unix scripting
• Fluent in both written and verbal English


Nice to have:

• Experience in a multinational environment
• Cisco Certification CCNA (Routing & Switching)
• Good understanding of ITIL methodology

What can you expect from us:

• Work from home – You can have home office 2 days per week
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of an technology changing company
• Flexible Vacation – Take time off when you need it, we trust you

The future is exciting. Ready?