Customer Service Support with French

ATOS is a global leader in digital transformation with employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Desired Profile:

Good interpersonal skills, both written and spoken;
Team working skills;
Customer service skills;
English language - medium level;
French language mandatory - proficiency levels B2-C1;
Flexibility and availability for shift schedule

Handles simple and/or less common requests from users or customers in a pleasant and professional manner;
Following agreed procedures, responds to requests for providing assistance or for processing; operations asked by customers. Acts in order to enable customers to tackle their problems;
By adherence to customer concern procedures, promptly allocates unresolved calls as appropriate.
Overtime may be required to meet project deadlines;
Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management;
Proven career plan in place where this role will open other opportunities inside ATOS.

What we offer:


We offer you training and certifications: Ongoing In-depth training with current and emerging products and technologies.
We have flexible benefits for you: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop
Compensation: offer competitive pay and benefits packages and relocation bonus.
Have extra vacation days based on your work experience.

Are you ambitious, self-starter and passionate about IT? If so, join our multifaceted & dedicated team and you will become part of a multicultural and significant environment where you will not only be using your skills and knowledge, but also improve and grow your experience by participating in international projects.