Customer Service Support with French

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Employer: Atos
Domain:
  • Others
  • Banks - Financial Institutions
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 16.08.2020
    Short company description

    Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

    Requirements

    Desired Profile:

    Good interpersonal skills, both written and spoken;
    Team working skills;
    Customer service skills;
    English language - medium level;
    French language mandatory - proficiency levels B2-C1;
    Flexibility and availability for shift schedule

    Responsibilities

    Handles simple and/or less common requests from users or customers in a pleasant and professional manner;
    Following agreed procedures, responds to requests for providing assistance or for processing; operations asked by customers. Acts in order to enable customers to tackle their problems;
    By adherence to customer concern procedures, promptly allocates unresolved calls as appropriate.
    Overtime may be required to meet project deadlines;
    Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management;
    Proven career plan in place where this role will open other opportunities inside ATOS.

    Other info

    What we offer:


    We offer you training and certifications: Ongoing In-depth training with current and emerging products and technologies.
    We have flexible benefits for you: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop
    Compensation: offer competitive pay and benefits packages and relocation bonus.
    Have extra vacation days based on your work experience.

    Are you ambitious, self-starter and passionate about IT? If so, join our multifaceted & dedicated team and you will become part of a multicultural and significant environment where you will not only be using your skills and knowledge, but also improve and grow your experience by participating in international projects.