Order to Cash Specialist with French/German
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Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.
Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.
English – advanced level, verbal & written; French/German - advanced level, verbal & written
Accurately enter data in ERP System on the order > contract > billing > payment lifecycle
Outstanding verbal and written communication skills and the ability to prioritize and multi-task
Responsible, well organized, thorough, proactive, ability to manage own time effectively
Ability to work as part of a team or alone
Data literacy: competence in finding, manipulating, managing, and interpreting data
Excellent knowledge of MSOffice applications
Strong ability to effectively collect, while maintaining good relationships with customers
Create and maintain customer cards with their physical and financial details
Create contracts, amend existing contracts, perform quality check on contracts before activation
Create quotes and orders with relevant equipment/labour/services
Evaluate credit worthiness, establish deposit and autopay requirements
Perform recurring billing, sales order billing, service billing, adhere to specific customer billing needs
Liaise with Ops, Sales, Engineers, Finance, subcontractors etc for chasing backup documents
Distribute invoices through the agreed contractual methods (email, post, portal etc), ensure customer approvals are received and cash collected
Apply cash receipts, research and reconcile payments or unapplied cash receipts, work with AR/Finance on non-standard accounts
Process AR subledger transactions through the system: credits, reinvoices, refunds, buyouts, write offs, adjustments etc and ensure proper authorization
Expedite timely payment via phone, e-mail or collection letters, create plans for aging reduction and negotiate payment plans
Respond to client inquiries regarding AR status like invoicing, contracts, orders, past due accounts etc
Resolve customer disputes, determine root cause and work with the customer or internal business
owner to resolve the issue that is preventing payment
Perform timely execution of month end closing procedures
Evaluate and update billing AR and Finance processes and procedures
Device management (Audio; Visuals)
Meet department-standard metrics while maintaining high quality performance
Work in cooperation with AR, Finance, Sales, Operations and other departments to ensure quality customer service is provided.