Customer Service Manager/Key Account Manager
CHEP is the global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage.
We are hiring more than 11 000 fantastic and passionate people across the World ready for international development in fast-growing and diverse environment. In CHEP you can make a real impact on business, sharing your passion and being a part of a successful team.
Ideally 7+ years of experience in B2B preferably from a very complex environment
Proven track of records in sales/complex account management, customer growth, strategic management (definition and implementation)
Previous experience with a leading a team is a must
Project Management experience with proven track of successfully delivered projects.
Leadership and visionary skills
Process and results oriented
Strategic thinking while being able to deliver short term results
Collaborative Thinking and Approach
Ability to build relationship inside as well as outside the company
Strong negotiation skills
To supervise the implementation of the strategy for business growth with large European Key Accounts as well as Large National Accounts via Senior Key Account Manager.
Develop and implement the structure and customer service processes to ensure high level of customer satisfaction and growth of the business according to 5-year plan.
To lead and drive company initiatives ( e.g. My CHEP, Simplified Pricing, Alternative Service Offers…)
Develop the team in order to ensure good people management, talent management and optimization of human resources.
Develop asset management team in order to keep high standards of asset protection KPIs (minimize losses, level of control). Contribute to the strategy of market development: in connection with commercial team.
Develop the team to high performing standards, driven by KPIs and company culture
Contribute to subsidiary strategic and operational management through country leadership team membership.
Business scope: EKA customers, Large National Accounts + Asset Protection (over 4 million pallets)
Work in an international company providing innovative solutions for the optimization of the supply chain for industries such as consumer goods, fresh produce, beverage and automotive
Broad possibilities of professional and self-development
Friendly work atmosphere based on mutual trust and respect
Attractive salary with annual bonus