Customer Service Manager/Key Account Manager

Employer: CHEP Romania
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Transport
  • Job type: full-time
    Job level: Manager
    Location:
  • BUCHAREST
  • Updated at: 06.06.2020
    Short company description

    CHEP is the global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage.

    We are hiring more than 11 000 fantastic and passionate people across the World ready for international development in fast-growing and diverse environment. In CHEP you can make a real impact on business, sharing your passion and being a part of a successful team.

    Requirements

    Ideally 7+ years of experience in B2B preferably from a very complex environment
    Proven track of records in sales/complex account management, customer growth, strategic management (definition and implementation)
    Previous experience with a leading a team is a must
    Project Management experience with proven track of successfully delivered projects.
    Fluent English
    Leadership and visionary skills
    Process and results oriented
    Strategic thinking while being able to deliver short term results
    Collaborative Thinking and Approach
    Ability to build relationship inside as well as outside the company
    Strong negotiation skills

    Responsibilities

    To supervise the implementation of the strategy for business growth with large European Key Accounts as well as Large National Accounts via Senior Key Account Manager.
    Develop and implement the structure and customer service processes to ensure high level of customer satisfaction and growth of the business according to 5-year plan.
    To lead and drive company initiatives ( e.g. My CHEP, Simplified Pricing, Alternative Service Offers…)
    Develop the team in order to ensure good people management, talent management and optimization of human resources.
    Develop asset management team in order to keep high standards of asset protection KPIs (minimize losses, level of control). Contribute to the strategy of market development: in connection with commercial team.
    Develop the team to high performing standards, driven by KPIs and company culture
    Contribute to subsidiary strategic and operational management through country leadership team membership.
    Business scope: EKA customers, Large National Accounts + Asset Protection (over 4 million pallets)

    Other info

    Work in an international company providing innovative solutions for the optimization of the supply chain for industries such as consumer goods, fresh produce, beverage and automotive
    Broad possibilities of professional and self-development
    Friendly work atmosphere based on mutual trust and respect
    Attractive salary with annual bonus