Customer Support with German (remote)

Employer: Talent Stream
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 05.06.2020
    Short company description

    Talent Stream is looking to join forces and place candidates who:
    - Have minimum three (3) years worth of experience
    - Throughout their career, have achieved excellent results they are proud of
    - Are looking for the right organization where they can make a long-lasting, positive contribution

    Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

    Requirements

    • Proven customer support experience
    • Strong phone contact handling skills and active listening
    • Familiar with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Good command of German language (spoken and written)
    • Ability to multi-task, prioritize and manage time effectively

    Responsibilities

    • Open and maintain customer accounts by recording account information
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Maintain financial accounts by processing customer adjustments
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Prepare product or service reports by collecting and analyzing customer information
    • Contribute to team effort by accomplishing related results as needed
    • Manage large amounts of incoming calls
    • Identify and assess customers' needs to achieve satisfaction
    • Build sustainable relationships of trust through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Resolve customer complaints via phone, email, mail or social media
    • Greet customers warmly and ascertain problem or reason for calling
    • Cancel or upgrade accounts
    • Assist with placement of orders, refunds, or exchanges
    • Advise on company information
    • Take payment information and other pertinent information such as addresses and phone numbers
    • Place or cancel orders
    • Answer questions about warranties or terms of sale
    • Suggest solutions when a product malfunctions