HR Expert Consultant with French
Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.Requirements
Knowledge and Skill Requirements:
Knowledge of HR professions and practices, including management of in-house Training and Interview Kiosk
Good knowledge and, if possible, experience in the field of SI DECIDIUM components
Knowledge and ability to learn technical flows and architecture
Knowledge and ability to learn the diagnosis tools provided (e.g.: Database analytics tool-DBHAWK)
Good analytical and synthesis spirit
Curiosity to process assistance requests
Good speaking and writing skills in French and English
Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
Within the Functional Support Organization, the HR Expert Consultant is involved in the offers the team is in charge of, as follows:
HR Interview and Training Kiosk
Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs. In this scope, he/she performs the following tasks:
Provides support and assistance to internal teams
Processes the requests received via Siebel from ADP Customer Service and Setup Teams. The requests may refer to a diagnosis following a customer's application malfunction, a correction to be made on the client's platform due to a bug in the application, a guide on using the application, etc.
Takes part in the evolution of products
Assesses the applications' evolution needs or dysfunctions.
Issues applications' correction and evolution requests.
Drafts the expression of needs.
Takes part in deployment of versions
Master the evolutions and corrections introduced by the new releases or maintenance versions in order to offer the best level of assistance to customers.
Takes part in the enrichment of the knowledge base
Drafts internal documentation and, if necessary, draws up SOPs used to educate internal customers on how to use the application.
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