Customer Care in English (work at home - night shift)

REQUIRED SKILLS AND EXPERIENCE:

Proficiency in English
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A pro-active approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)

YOUR DAILY TASKS:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

OUR BENEFITS PACKAGE:

Paid professional technical training
Monthly performance-based bonuses
15 RON/day meal tickets
Private medical insurance
Various discounts for restaurants, travelling etc.
A well-defined career path with many opportunities to grow in different directions