Team Leader Front Office with Spanish

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

How your expertise will make the difference (Qualifications needed):
Academic degree, minimum on bachelor level, in engineering (IT, Telecom);
Fluent in Spanish and English;
Relevant team management experience, coordination of a minimum of 20 people working on a 24/7 schedule;
Experience in delivering results & meeting customer expectations;
Applying expertise & technology in continuous process improvement;
Excellent organizational and leadership skills.

You will also:
Manage, lead and motivate a team of employees to consistently deliver departmental objectives;
Support the development of line reports, including IPMs (individual performance management), assessment, development courses, on the job training and individual coaching;
Manage and be responsible for business hours and shift teams that have responsibility for all incidents raised against the RAN or Transmission Network elements or services;
Ensure that service/network incidents are effectively managed, resolved and communicated within SLA;
Manage the teams' headcount budget, actively seek creative and innovative solutions to issues that will maximize resources and deliver profitability margins in line with business cases.

Benefits to suit your dreams (What’s in it for you?)
Contract type: full time;
25 vacation days/year (yes, we give you 4 days more, because you deserve it!);
WFH & Flexible Working Hours;
Medical & life insurance;
Gym subscription;
Career plan mentoring;
Flexible benefits from your favorite brands available on flexible benefits portal;
Internal learning platform to develop your knowledge, skills, and competencies & curated external content articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams;
Competitive referral bonuses for recommending your friends to work at Ericsson;
In the case of travel, daily allowance, transport, and accommodation will be paid by the company;
& more other benefits that the recruiting colleagues are looking forward to presenting them to you once applied.