FastTrack Engineer covering the German market

Employer: Microsoft
Domain:
  • Customer Support - Client Service
  • Engineering
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 31.03.2020
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more about Jobs at Microsoft Romania and apply.

    Requirements

    Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to Microsoft Cloud Product such as Office 365, Enterprise Mobility Suite and Windows 10? If so, keep reading.

    The Microsoft FastTrack team is looking for a customer focused, high energy FastTrack Engineer who will help customers maximize their return on investment in Microsoft Cloud services, improve customer satisfaction and help customers deploy and maintain Windows 10.  They will join a dedicated team that is responsible for connecting with and guiding Microsoft Cloud service customers and partners in their journey to adoption and consumption of their entitled workloads.

    The FastTrack Engineer is responsible to help FastTrack Customers adopt the modern workplace – Windows 10 in the Microsoft 365 space. By rapidly establishing strong working relationships with relevant Microsoft, Partner and Customer teams they will work to build an appropriate engagement strategy to meet the customers’ requirements that will be executed by the core FastTrack team.


    Successful Candidate Competencies:



    System Center Configuration Manager experience: In place upgrade, tasks creations, deployment experience with Windows, Office, other apps.
    Microsoft Office 365 / EMS / Windows 10 technical competency: possess a in depth knowledge of Office 365 services and architecture including other cloud products..
    Intune technical competency: possess a broad knowledge of Intune or any other mobile device management software.
    Advanced skills in PowerShell, Active Directory, Web Services ,troubleshooting and driving adoption across collaborative workloads in O365 like Teams, SharePoint and Yammer.
    Cloud competency: broad view of Cloud services and products. Understanding the industry transformation towards “cloud only” services.
    Strong problem solving ability ranging from conceptualization to implementation
    Strong troubleshooting skills across multiple planforms and systems
    Medium or advanced networking skills: switches, routers, firewalls
    Customer and Partner Focus: proven experience driving positive business impact based on a deep understanding of customer and partner needs.
    Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries
    Must have the ability to take initiative and work in a fast-paced high-stress environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
    Ability to build a strong relationship with customers and partners and become a trusted advisor
    Collaboration: able to work in a multi-cultural environment and to adapt to the customer’s needs
    Applicants must be comfortable with ambiguity while striving to drive the customer into a clear picture of his needs
    A minimum of 3 years of Technical Support experience (in a Tier 2 or 3 role) including a minimum of 1 year of experience supporting Enterprise customers.
    Strong English and business proficiency skills in German are mandatory.

    Responsibilities

    You are responsible for executing the delivery of the customer Deployment and Adoption Experience for Office 365 / EMS / Windows 10 products, while utilizing the company’s IP and assets across partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations and Office 365 business groups.

    Lead a set of Microsoft 365 customers and partners through the Onboarding technical process
    Plan, manage and execute a complete Onboarding experience for Cloud customers
    Maintain strong working knowledge of the service, take ownership for service improvement
    Manage customer and partner Onboarding programs within expected timeframes while continuously driving effectiveness and thus reducing costs
    Share knowledge with others through solution documents, contribute to social media, proactively engaging in technical communities
    Your key business metrics will be:

    Customer and Partner Onboarding Satisfaction
    Time and cost reduction to Onboard
    Reduce reactive support incidents
    Increase Microsoft 365 Service Consumption

    Other info

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 



    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.