German Member Support Representative
888SparkWare Technologies an 888 company is a software development center operating in Romania since 2013 as part of a multinational listed group, developing products and solutions in the online entertainment domain.
SparkWare Technologies provides an end to end offering including an online platforms infrastructure, backend, back office tools, payment processing, CRM, risk management and multiple SW clients using various technologies such as HTML5 .Net/ C#, C++, etc.
We are dynamic, creative and quality oriented company providing our employees with a challenging and rewarding experience with plenty of opportunities for both internal and external training and a culture that encourages experiencing with different technologies and a possibility of working on different aspects within our solutions range.
This job is for you only if you have:
Native level or fluency in German and excellent command of English, both verbal and written.
Excellent Communication and customer focus (both verbal and written).
Good working knowledge of the Support key functions, procedures and policies.
Problem solving, investigative and multi-tasking skills with highest attention to detail.
Willingness to work outside of set business hours – for example late nights and weekends
As a Customer Operations Representative at Sparkware, you will be responsible for:
Maintain highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – . general account queries, game play, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.
Maintain the highest standard of quality and quantity of responses on all
Customer related topics and aspects of the role – i.e. general account
queries, game play, payment and withdrawal queries, Responsible Gaming
and Regulatory Compliance as applicable.
➢ Perform conversion/retention efforts through promotions, events, bonus
offers and various outbound projects via telephone, chat and email.
➢ Maximise revenue opportunities by offering relevant deposit methods.
➢ Handle all customer related queries via all contact channels (telephone,
chat and emails) and escalate sensitive cases according to set procedures.
➢ Provide translations for the Support Department and any other
stakeholder within the Company as may be required.
➢ Test new games, products and software if required, and provide feedback.
➢ Work according to established standards as part of the DE Team alongside
the DE Team Leader & Supervisors in the relevant operational location.