Continuous Improvements Quality Specialist
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Employer: | Temenos |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 14.05.2020 |
Remote work: | On-site |
Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.
We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.
-5 years + experience of working in a QA or Process Improvement role;
-Bachelor degree
-Proficient in English
-Team-player with high ethical standards
-Strong knowledge of quality methodologies
-High proficiency in MS Excel & PowerPoint
-Excellent analytic skills and very detail-oriented person
-Very good communication & presentation skills
-Influencing skills
-People management skills
-Detailed and Solution-oriented person
-Creative and resourceful ;
Certifications
-Strong knowledge of quality methodologies
-Lean Certified, Six Sigma Certified /Trained – nice to have
-Work closely with the SSC Team Managers/leads to understand the end-to-end internal stakeholders needs and convert them into project opportunities;
-Leading or participating to different projects, as defined by the Senior management, resulting in process improvements and/or improved efficiency
-Provide data and insights for regular reviews with the internal customer & the other stakeholders
-Sustain KPI structure across Procure2Pay, Contact2Cash, Record2Report . Coordinating and reviewing KPI dashboards for management review
-Provide training , coordinate and supervise the daily activities of the Quality Analyst and ensure all the deliverables are met timely and accurately
-Plan recurring meetings with the Quality Analyst to ensure effective monitoring of operational tasks/deliverables, priorities and projects
-Plan recurring individual meetings with the Quality Analyst to ensure support, coaching and professional growth
-Lead Process workshops, document process gaps and bring in effective controls
-Perform other tasks related with SSC deliverables, as may be required
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