Customer Support Opportunity (US time zone)

Looking for a company where you can build your career?

At Finastra Bucharest we are building a new Customer Support team (US time zone).

What your responsabilities will be:
- Provide first response to incoming US Client calls.
- Respond to US Client requests submitted through customer service ticketing system.
- Investigate, troubleshoot and resolve US Client issues.
- Communicate with US Clients regarding the release schedule and upcoming enhancements.
- Track all support related US Client correspondence in customer service ticketing system.
- Identify and escalate recurring issues.
- Create and/or run SQL queries in order to access information in multiple environments.

What's in it for you:
- one of the best offices in town
- Orhideea Grozavesti -with amazing facilities (gym and relaxation areas included)
- In depth training program
- including visits/traveling to US
- exposure to largest clients from US
- opportunity to build a career @Finastra
- working for a growing industry
- FinTech

Come & join us!