Customer Support Opportunity (US time zone)

Employer: Finastra
  • Banks - Financial Institutions
  • Accounting - Finance
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 06.04.2020

    Looking for a company where you can build your career?

    At Finastra Bucharest we are building a new Customer Support team (US time zone).

    What your responsabilities will be:
    - Provide first response to incoming US Client calls.
    - Respond to US Client requests submitted through customer service ticketing system.
    - Investigate, troubleshoot and resolve US Client issues.
    - Communicate with US Clients regarding the release schedule and upcoming enhancements.
    - Track all support related US Client correspondence in customer service ticketing system.
    - Identify and escalate recurring issues.
    - Create and/or run SQL queries in order to access information in multiple environments.

    What's in it for you:
    - one of the best offices in town
    - Orhideea Grozavesti -with amazing facilities (gym and relaxation areas included)
    - In depth training program
    - including visits/traveling to US
    - exposure to largest clients from US
    - opportunity to build a career @Finastra
    - working for a growing industry
    - FinTech

    Come & join us!