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Customer Support Opportunity (US time zone)
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Employer: | Finastra |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 13.04.2020 |
Remote work: | On-site |
Looking for a company where you can build your career?
At Finastra Bucharest we are building a new Customer Support team (US time zone).
What your responsabilities will be:
- Provide first response to incoming US Client calls.
- Respond to US Client requests submitted through customer service ticketing system.
- Investigate, troubleshoot and resolve US Client issues.
- Communicate with US Clients regarding the release schedule and upcoming enhancements.
- Track all support related US Client correspondence in customer service ticketing system.
- Identify and escalate recurring issues.
- Create and/or run SQL queries in order to access information in multiple environments.
What's in it for you:
- one of the best offices in town
- Orhideea Grozavesti -with amazing facilities (gym and relaxation areas included)
- In depth training program
- including visits/traveling to US
- exposure to largest clients from US
- opportunity to build a career @Finastra
- working for a growing industry
- FinTech
Come & join us!
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