Technical Support L1 with Hungarian

Employer: APT Resources Services SRL
Domain:
  • Customer Support - Client Service
  • Public Relations
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.02.2020
    Short company description

    APT RESOURCES & SERVICES SRL

    Cu o prezență de peste 22 de ani pe piața românească de resurse umane, grupul de firme APT- Work Service este prezent în avangarda primilor cinci furnizori de servicii complexe de HR din România.
    Ca o confirmare a performantei noastre in domeniul resurselor umane, din vara 2017 am devenit parte a grupului Work Service S.A., unul dintre cei mai mari jucatori de pe piata de resurse umane din Europa centrala si de Est. Anual peste 300.000 de persoane isi gasesc un job prin societatile afiliate Work Service, care gestioneaza sau ofera servicii unui numar de 50.000 de angajati in 20 de tari.
    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 10.000 de angajări, acoperim cele mai căutate domenii, cu focus pe BPO, finanțe-bănci, IT&C, inginerie, retail, auto-motive.

    Adresa: str. Clucerului 82B2, sector 1 Bucuresti; email: office@apt.ro; phone: +40 21 222 13 03
    Autorizație de muncă temporară: seria B nr.0000012/11.11.2015 înregistrată în Registrul Național de Evidență a Agenților de Muncă Temporară la poziția 7
    Autorizație de prelucrare date cu caracter personal :18638
    APT se angajează să vă protejeze datelele dumneavoastră cu caracter personal. Detalii despre prelucrarea datelor dvs. de către APT puteti gasi pe www.apt.ro.

    Requirements

    Key Attributes:
    • Good customer relationship management skills
    • Ability to absorb and then fully communicate technical information and data
    • Approachable, adaptable and solution-orientated
    • Very organized, reliable and consistent
    • Tenacious, Dedicated and Self-sufficient
    • Ability to co-operate and work with peoples from different cultures
    • Availability to work on shifts if necessary
    • Fluency in English
    • Any of the following languages would be an advantage : Polish

    Experience Required:
    • Focused customer service background
    • Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information
    • Good Understanding of PV plant structures, roof top structures.
    • Multi-skilled in both the theoretical and practical aspects of electrical work

    Responsibilities

    • Qualification in an Electrical/Electronic discipline or equivalent (renewable energies)
    • Be used to work with DC and AC current
    • At least 1 year of relevant experience
    • Being interested / motivated to learn more about power electronics Responsibilities
    • Responsible for Hotline support and level 1 engineer support;
    • Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
    • Onsite support in case of major or critical problems that can’t be solved by customer or local subcontractor according to SLA.
    • Responsible for handling technical cases on ticket system
    • Responsible for Network Upgrade/Swap according to the team planning.
    • Responsibilities include but, not limited to: Monitoring, updating Quality analysis and improvement processes.

    Other info

    • Motivational salary package and annual performance bonus;
    • Gym discounts;
    • Private Medical Insurance;
    • Paid 4 hours leave per month;
    • Flexible work schedule;
    • Opportunity to work on shifts;
    • Weekly fruit day;
    • Life time learning environment and tools;