Banking Customer Advisor with German & English

Employer: WEBHELP Romania
Domain:
  • Banks - Financial Institutions
  • Customer Support - Client Service
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 14.12.2019
    Short company description

    Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
    We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.
    Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more han 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

    Requirements

    What we expect from you:

    German and English language proficiency
    Orientation towards the customer, excellent communication skills
    (active listening), quick learner
    Proactive, positive and a great team player
    Nice to have Background in Costumer Service/Banking

    Responsibilities

    What you will be doing:

    You will be providing information about banking related services as
    a Banking Customer Advisor
    You will be finding solutions for clients of a well known bank, through
    Chat 80 over the phone and by email 20
    You will be getting involved in the creation of new processes as a
    part of a new project

    Other info

    What we offer:

    Attractive salary package 5600 Ron net 320 flexible benefits
    We want you to be successful, and to ensure you maximize your
    earnings you will be fully trained and supported by a company
    renowned for developing its staff
    A pleasant working environment in the city center