Customer Experience with German

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Customer Experience Specialist with German

We have an opportunity for a Customer Experience Specialist with German to join us at Honeywell in Bucharest Romania. To be successful in this role, you will Perform client request processing in SAP, Compass or NEX, business reporting based on business requirements, following the required frequency, troubleshooting reporting, processing, and troubleshooting according to business requirements; Correct registration of one's activities in the internal evaluation system called Task Tracker, SmartQ, error portal, etc. Can be involved in major transitions, working with the CPS team (SAP process specialists) for SAP internal programs, Siebel, Sales Force, and other systems that might be deployed. This is a hybrid role, 3 + 2 days model.

Honeywell

With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.

Transform the way buildings operate to be safer, more productive and more energy conscious.

Key requirements

· Analyze new contract bookings for compliance to policy/controls/tax. Record necessary information on country specific sites where applicable.

· Prepares documentation related to contract changes using approved tools: variations, cancellations, re-bookings and booking updates/corrections.

· Responsible for review of Time & Material work orders including any pre-invoice requirements and working with field personnel to obtain customer required Purchase Order to process invoice.

· Support business with access to customer portals including documentation for new/renewal subscriptions to such sites.

· Depending on customer, prepares the relevant documents (billing authorization process, invoices, work orders, billing forms) and sends them according to customer/contract requirements including loading via customer portals.

· Supports business with the requisitioning for Indirect Purchasing/Ordering including PPE/Safety materials for safety compliance.

· Perform analysis and troubleshooting activities based on the business requirements.

· Manages and reviews contracts billing reports.

· Work order review and export.

· Obtains customer documentation - to access customer sites.

· Delivery follow-ups.

· Provide various documentation to customer when requested, i.e., insurance, EH & S policy, ethics policy, Secrecy etc)

· Initiates, get approvals (if necessary) for billing activities related to T&M - time and materials repairs.

Key skills and qualifications

· Bachelor’s Degree

· 2+ years’ experience in administrative support or Customer Support/Service

· Advanced in German language

· Fluency in English

· Good to have experience with SAP



Our offer

· A culture that fosters inclusion, diversity, and innovation in an international work environment

· Medical plan

· Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others.

· Business Travel Accident Insurance

· Voluntary defined contributory pension plan

· Meal allowance

· A culture that fosters inclusion, diversity, and innovation in an international work environment

· Market specific training and ongoing personal development

· Experienced leaders to support your professional development

· Market specific training and ongoing personal development.

· Experienced leaders to support your professional development

· A culture that fosters inclusion, diversity, and innovation in an international work environment

· Market specific training and ongoing personal development.

· Experienced leaders to support your professional development

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt