Customer Care Specialist

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Angajator: G2-Travel
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 26.12.2019

    Key Activities:

    • Liaise with tour leaders and suppliers to ensure a high standard is provided.
    • Check itinerary feasibility and progress of tour.
    • Anticipate and resolve enquirers or problems that arise during a tour.
    • Arrange and coordinate services/hotel reservations for any itinerary amendments or additional services requested from Tour Leader or Sales.
    • Act as an emergency response team providing support to Tour Leaders during any unexpected crisis situations that may arise.
    • Resolve any problems/complaints that may arise during or after trips.
    • Quality control of suppliers through monitoring of services.
      Knowledge, Skills & Experience
    • University graduate;
    • Previous experience in customer service/travel industry is considered a plus;
    • Customer oriented attitude;
    • Excellent communication and organisational skill;
    • Ability to multitask, prioritize and meet deadlines;
    • Detail oriented person;
    • Strong problem solving skills;
    • English and Japanese language - advanced level;
    • Good working knowledge MS Office;
    • Available to work in shifts.


    •      Language classes
    •      Business trips
    •      International mobility
    •      Training and development opportunities