Back Office Representative French language

Employer: Global customer Care Services
Domain:
  • Quality Control
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.12.2019
    Short company description

    Suntem o companie dinamică și preocupată de a excela în domeniul nostru. Asigurăm servicii de suport tehnic pentru utilizatorii de produse electronice, de comunicatii și electrocasnice. Ne caracterizează entuziasmul, dorința de a oferi servicii ireproșabile și de a avea clienți 100% mulțumiți. Suntem orientați spre oameni și ne dorim să alcătuim o echipă unită și performantă. Suntem parte dintr-o companie care activeaza la nivel global si ne bucuram sa avem ca si colegi oameni interesanti care provin dintr-o multitudine de culturi.

    Requirements

    You are highly organized and pay attention to details.
    Good time management skills
    Excellent communication and coordination skills
    You are solution finding oriented and like to solve challenges
    You have the ability to think critically
    You are tenacious
    Minimum B2 French language competence

    Responsibilities

    Check and validate all information provided by technical support representatives and customers
    Manage and distribute inquires
    Follow internal protocols for solving customer's requests and issues
    Coordinate between departments for correct execution of tasks
    Ensure KPI achievement by teams dealing with customer concerns

    Other info

    Our group manufactures and sells consumer electronics, such as televisions, white goods, mobile phones and wearables. Our brand portfolio includes BlackBerry, Alcatel, Thomson, Rowa, Palm and TCL.
    We, at Global Customer Care Services, offer support for our European customers. We are characterized by enthusiasm and the desire to have 100% satisfied customers. Our company is people-oriented and we wish to form a united and high-performing team. Join us!