CUSTOMER CARE E-COMMERCE

DOUGLAS is the number one omnichannel premium beauty destination in Europe. The company is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,850 stores.
With unparalleled size and access to customers, DOUGLAS is the partner of choice for brands and offers a selected range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, make-up, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the company’s strategy “Let it Bloom – DOUGLAS 2026”.
The winning business model is underpinned by DOUGLAS’ omnichannel proposition, leading brands, and data capabilities. In the fiscal year 2022/23, DOUGLAS generated sales of 4.1 billion euros and employed around 18,000 people across Europe.

Cunostinte necesare:
Cunoştinţe bune de operare PC (procesare text – Word, calcul tabelar – Excel, programe de prezentare – PowerPoint, avantaj programe procesare grafică)
Cunoasterea si intelegerea pietei de online din Romania

Aptitudini:
Aptitudine generală de învăţare
Aptitudini foarte bune de comunicare
Respectarea instrucţiunilor orale şi scrise
Acordare şi transmitere de informaţii
Deprinderi de rezolvare a problemelor
Deprinderi de gestionare a resurselor

SCOPUL POSTULUI: Titularul postului asigura oferirea de informatii corecte si in timp util pentru clientii magazinului online

ATRIBUŢII PRINCIPALE (şi sarcini aferente):
 Comunicare cu clientii pe chat-ul online al site-ului douglas.ro
 Rezolvarea reclamatiilor si/ intrebarilor de la clientii Douglas via email/social media, mail si apelare telefonica
 Ajutor in coordonarea comenzilor online impreuna cu echipa de facturare magazin online
 Realizarea rapoartelor de tipul: centralizare comenzi
 Realizarea de prezentari interne
 Trimiterea tuturor informatiilor necesare si solicitate intern
 Atributii administrative: avize, bonuri de consum, etc.