Trainer

Established in 2010 by experienced industry professionals, Optima Solutions Services is a medium sized multilingual business processes outsourcing company with focus on quality. Optima supports its clients in growing their business and increasing customer satisfaction, through best in class approach for both sales and support services, through various channels and technologies. Optima’s medium size ensures better focus and customized solutions towards delivering high quality services and results.
Our journey started with an enthusiastic and experienced team and shortly Optima proved to be a reliable and high quality provider for large multinational companies in various industries like telecom, financial services and utilities. As recognition of our high quality services, Contact Center Magazine awarded Optima with the Best Medium Contact Center Awards at the Romanian Contact Center Awards Gala in 2013, 2014, 2016 and 2017.

Optima Solutions Services is part of Next Capital Group which operates mainly in the financial sector with total assets under management in excess of EUR 500 Million. Optima employs over 350 people in its offices in Bucharest, Iasi and Brasov!

Experienta minim 1 an in livrare de training in domeniul telecomunicatiilor
Abilitati de instruire a cursantilor, capacitatea de a transfera informatii intr-un mod clar si concis;
Abilitati deosebite de prezentare si comunicare;
Abilitati excelente de comunicare, persuasiune, adaptibilitate la diferite tipuri de angajati;
Experienta anterioara in vanzari sau customer care (prezinta avantaj);
Abilitati de invatare rapida;
Receptiv/a, cu spirit de initiativa, responsabil/a si atent/a la detalii;
Studii superioare;
Orientare catre detaliu;
Abilitati excelente de utilizare MS Office (in special Excel, Power Point);Capacitate de munca in echipa;

Elaboreaza, dezvolta si adapteaza suporturi de curs;
Asigura aplicarea si sustinerea programelor de pregatire pentru fiecare membru al echipei in vederea atingerii nivelului de performanta;
Realizeaza periodic planul de training;
Planifica si implementeaza programe de training si sesiuni de follow up, pentru personalul din cadrul departamentelor telesales;
Instruieste angajatii noi si deja existenti pentru ocuparea posturilor disponibile in cadrul departamentelor de telesales in conformitate cu strategia si standardele companiei;
Furnizeaza cursantilor date corecte si complete prin utilizarea corespunzatoare a sistemului informational;
Asigura si urmareste corecta invatare si aplicare a procedurilor si instructiunilor de lucru, in cadrul procesului de training;
Intocmeste diferite situatii si rapoarte privind angajatii avuti in sesiunile de training;

Beneficii:
Tichete de masa (15 lei/zi);
Bookster si 7 Cards – pentru timpul tau liber;
Abonament medical la o clinica privata;
Zile de concediu suplimentare;
Mediu de lucru placut si dezvoltare continua.