Talent Fulfilment Analyst with Spanish

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Professional Competencies:

Negotiation: Advanced
Relationship Development - Building and Maintaining Relationships Advanced
People Management Collaboration Advanced
Effective Communication - Message Development: Advanced
Effective Communication - Written Communication: Advanced
Functional Competencies
Scheduling: Expert
Resource Forecasting and Planning: Advanced
DTE Business Acumen knowledge: Advanced

Language:
Spanish and English - Advanced
Responsabilitati / Realizari

Value Creator:

Apply deep understanding of local knowledge and nuances of process areas support;
Escalate issues and risks in a timely and appropriate manner;
Establish self as an expert or key contributor;
Increase client/customer or user satisfaction;
Create re-usable solution, process or work product;
Make/propose improvements to work;

Business Operator:

Responsible for filling demands assigned to their resource pools and for getting their people staffed;
Creating short-term and long-term supply plans for their resource pool based on current and future demand view;
Considers all sourcing channels in filling roles (e.g. contractors / new joiners);
Represent and/or support individual people in the scheduling process as needed;
Understand needs, preferences, skills, etc. and match people to roles accordingly;
For roles assigned to their resource pools, identify the resources in own resource pool or borrow from another resource pool and fill the roles (Recruiting responsible for hiring new resources);
Work with career counselors on coaching employees on scheduling assignments;
Drive and/or participate in decision-making for staffing decision that needs escalation;
Consider and balance various scheduling principles in making decisions;
Confirm scheduling assignments;
Proactively communicate availability of people/skills and push to schedule available resource;
Ensure accurate scheduling data in scheduling systems;
Help facilitate alternative resource pool solutions;
Approve bringing on contractors based on the lack of available resources and build; relationships with contractors that specialize in resource pool area;
Support project contact and GU Demand Leads in defining, identifying and evaluating candidates for open resource requests; and filling resource requirements;
Typically works with the GU Demand Leads but may work directly with client team executives when that is more effective;
Manages individual chargeability of all resources within their resource pool;
Responsible to identify contingent staffing requirement and work with procurement team to fill contingent staffing positions on projects;
Build and maintain relationships with GU Demand Leads through regular meetings, ad-hoc discussion, regular e-mails etc. to collaborate on meeting the client demand;
Depending on the situation, be flexible about who is in the best position to help the project;
If contacted directly by a project team, immediately include the project management and share the scheduling process/owners with the project executive;
Review the new/updated open roles and get additional information if necessary from GU Demand Leads/GU Demand Supports;
Search potential resources within approved fulfillment channels, review available and/or interested resources and create candidate shortlist;
Propose shortlisted candidates with GU Demand Leads/GU Demand Supports for review, confirm assignment of selected candidate and update calendar accordingly
Manage and track people productivity metrics such as chargeability, bench, average time to fill demands for their respective resource pool;
Confirm schedule/Gather feedback recent experience/Collect preferences;
Determine staffing principles that apply to individual;
Search for open roles that comply with protocol for individual;
Assess options with GU/Country Resource Pool Lead for individual (re-skilling);
Report on open roles;
Deliver according to agreed KPIs and statutory obligations;
Ensure high quality work products and processes;
Meet deliverable requirements/specific targets;
Maximize personal productivity;
Meet challenging/key timelines;
Reduce dependency on supervisors inputs.

People Developer:

Build skills needed to execute current responsibilities;
Contribute to a positive work environment.