Customer Care Representative with Italian or German

Employer: Huawei Enterprise Romania GSC
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.11.2019
    Short company description

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.

    Requirements

    CCR agents receive various technical requests from the customers through different channels (phone, mail or website eCare and iCare platform). The main process for a CCR implies: creating the problem ticket, dispatching the problem ticket to corresponding engineer (team) based on product line and network element type.
    The CCR must also ensure that cases are raised within SLA time, and that entitlement check is performed. In case of emergency cases, he/she will contact TAC/local support engineers and notify them about the incident.
    - Receiving customer requests and dispatching to the technical department;
    - Acting as a technical point of contact between the engineering team, customers and partners.

    Responsibilities

    - Fluency in English;
    - Advanced Italian or German skills;
    - Customer focused and good communication skills;
    - Availability to work on shifts;
    - Strong and motivated.

    Other info

    Offer:
    - Motivational salary package and annual performance bonus;
    - Gym discounts;
    - Private Medical Insurance;
    - Paid 4 hours leave per month;
    - Flexible work schedule;
    - Opportunity to work on shifts;
    - Weekly fruit day;
    - Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    - Life time learning environment and tools;

    Only suitable candidates will be contacted!


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