Post Sales Support Specialist with Spanish and English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client, a well-known leader in personal systems and printing we are looking for a Post Sales Support Specialist with Spanish and English

Requirements:

Passion for customers: act as trusted partner for customers and partners.
Commits and delivers with integrity, transparency and quality.
Will to win, can do attitude, demonstrates urgency.
Strong communication skills in both Spanish and English (written, verbal, presentation).
Strong knowledge of process area, experience with process improvement projects and ability to provide suggestions for process improvements.
Demonstrated problem solving, and analytical skills.
Business acumen and technical knowledge within area of responsibility.

What a Post Sales Support Specialist with Spanish and English should do:

Owns a moderately complex operational process, such as contract management, invoicing, credit notes and disputes management.
Acts as a proactive team member and may act as a project leader on small projects.
Produces moderately complex process deliverables, analyses and reports using business applications and provides input to recommendations.
Implements process refinement and improvement by applying a developing understanding of internal business processes and policies.
Evaluates a variety of moderately complex business issues by applying subject matter expertise.

Job Code: 093019RRM