Customer Support with German and English

Angajator: Hunt Recruitment
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.11.2019
    Scurta descriere a companiei

    Hunt Recruitment este o companie de executive search si head hunting, cu o echipa tanara, pasionata de recrutare. Veti regasi in Hunt partenerul ideal pentru a descoperi ce inseamna un proces de recrutare placut, rapid si prietenos.

    Cerinte

    - Fluent German and English (both), in speaking and writing
    - Open to learn new things
    - Attention to details
    - Good PC know how (Windows, MS Office).
    - Availability to work in shifts

    Responsabilitati

    - Documenting inbound E-Mails (mostly) and phone calls in the ticketing systems.
    - Sorting out the tickets - Determining which procedure should be followed, depending on product line, inquiry type (sales, technical, outage), country of origin
    - Forwarding the tickets to the relevant Siemens colleagues

    Alte informatii

    Our client offers:

    - Friendly, professional, international,and quiet work environment
    - No inbound telephone waiting loop: direct answer or voicemail (if no availability)
    - Comprehensive training plus further on-the-job support
    - Only 8h at the office. The circular shifts (06:00-14:00; 14:00-22:00 and 22:00-06:00) include 30 min lunch break
    - Constant contact with native German and English speakers
    - Private medical insurance
    - Private pension plan
    - Extra compensation for the shifts, nights and bank holidays
    -Consistent annual performance bonus