Service Delivery Manager

ATOS is a global leader in digital transformation with employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

- Fluent in English; German or French is considered an advantage;
- Flexible in approaching the role and task completion;
- Actively acknowledge others efforts, contribution and commitment to Atos strategic objectives
- Demonstrate drive, determination, enthusiasm and ability to work effectively as a member and leader of the team;
- Act as a role model, coaching mentoring team members, ensuring that there is an effective; succession plan to obtain and maintain end-to-end service delivery and business continuity;
- Negotiation, persuasion and Business relationship management skills.

- Ensure Customer Satisfaction is at the heart of our daily delivery;
- In Atos SDM = customer, for the customer SDM = Atos;
- Plan and complete delegated tasks to a high standard, delivering work within an agreed time-frame;
- Establish and foster a Continuous Service Improvement culture;
- Partner with Tower Service Managers and Tower Heads to manage necessary resource allocation skills for efficient account delivery in line with budget, service requirements and with client's changing business needs;
- Active Cost Management to deliver on Atos financial commitments;
- Provide Client Delivery Leadership to the Atos delivery team and client;
- Establish close interlock with Client Manager to develop account plans, External Revenue fulfillment, Customer Satisfaction, opportunity development and contract renewal;
- Represent the customer within the Global Delivery Center in case of escalation or major incidents;
- Ensure training processes for on-off-boarding of account resources are in place;
- Ensure Atos Service Management Model and IT Control Framework compliance;
- Ensure proper focus by the delivery team on Compliance Security;
- Ensure continuous GDPR compliance with Atos-maintained systems containing client personal data;
- Review management and status of software licenses and certificates on a regular basis ensuring timely renewals to prevent service outage;
- Monitor life cycle management and related plans for delivered services;
- Active involvement and review in Handover to Operations for new changed services;
- Actively lead the Daily Service Reviews with key operational staff, driving accountability, action and prevention;
- Drive Risk Management behaviors to ensure proper focus on operational risk.

We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:
- Training and certifications: On-going In-depth training with current and emerging products and technologies;
- Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
- Compensation: Competitive salary package and relocation bonus for candidates outside West Area.

Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.