L1 Security Systems Specialist

Employer: Bosch Service Solutions SRL
Domain:
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 25.08.2019
    Short company description

    At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.

    Make it hapen. Apply now at timisoara.recruitment@ro.bosch.com.

    Requirements

    QualificationsSolid knowledge (oral and written) of German/French and English language; Experience in installing and/or integrating technical security equipment, to include intrusion and fire detection, access control, audio and video systems is preferred; Working knowledge and/or experience with analog systems, electricity, alarms and with IT based security; integration equipment are ideal; Networking knowledge or similar experience is a plus; Fast understanding of technical problems; High level of customer and service orientation, communication and organizational skills; Strong awareness of quality, reliability and responsibility; Good command of MS Office package; Positive attitude; Autonomous and proactive behavior; The ability to remain calm under pressure or in case of conflict management and meet deadlines; Understanding and respecting work instructions; Contributes to team effort by accomplishing related results as needed; Ability to use logic and reasoning to identify the strengths and weaknesses of the systems; Excellent verbal and written communication skills and the ability to interact effectively with a range of people; Must be a self-starting team player; Strong analytical and problem-solving abilities; Must be able to work with little supervision while maintaining a high quality of service; Flexibility in a dynamically changing environment, acknowledging urgency when necessary; Must maintain a high level of confidentiality at all times along with the ability to properly handle sensitive materials concerning the organization. Additional Informationnull

    Responsibilities

    Job Description

    • Act as SPOC (single point of contact);
    • Support/forward any technical issues/questions;
    • Follow incident management procedures;
    • Log or document all customer requests/incidents/ Inquires (via all communication channels);
    • Identify and log correctly the customer contact details;
    • When needed, create & escalate ticket to 2nd level;
    • Performs and documents remote support sessions following the procedure;
    • Troubleshoot & diagnose all issues;
    • End to end ticket tracking and follow up;
    • Share knowledge and offer support to other coleagues;
    • Train colleagues after participating to trainings perform by 2nd level/BU's outside our location;
    • Back-up for other colleagues when needed;
    • Set up and maintain laboratory equipment;
    • Contribute to knowledge base articles if needed;
    • Escalate existing/potential complaints to TL's or OPM;
    • If needed, assists the customer in collecting the required system data and logs;
    • Is aware of the project KPI's and contributes in fulfilling them;
    • Respects all procedures and internal regulations;
    • Maintains quality service by following organization standards;
    • Performs other duties as assigned by management.