Customer Service Agent

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Employer: Adecco Romania
Domain:
  • Customer Support - Client Service
  • Job type: temporary
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 04.09.2019
    Short company description

    Credem in tine!

    Construirea unei cariere durabile este un proces continuu in care ai nevoie de motivatie, un plan de actiune, flexibilitate si disciplina. Succesul inseamna cunoasterea calitatilor personale si increderea in acestea. Descopera Adecco si vino sa desenam calea in cariera impreuna.

    Cine este Adecco?

    Adecco Romania este parte a The Adecco Group, lider local si mondial in furnizarea de servicii de resurse umane. Cu peste 33.000 de angajati full time si aproximativ 5.100 de sucursale, Adecco este prezent in peste 60 de tari si teritorii. În Romania, compania gestionează peste 8.000 de persoane plasate, are o baza de date cu peste 500.000 de candidaţi şi deserveste zilnic peste 600 de clienţi, toate acestea prin intermediul colegilor din cele 15 sucursale raspandite in intreaga tara.

    Misiunea noastra este sa oferim oamenilor oportunități de angajare în orice etapă a carierei profesionale, iar companiilor, talentele de care au nevoie. Consultantii nostri sunt entuziasti si pasionati, sunt profesionisti specializati in domenii si industrii multiple, au experienta si capacitatea de a-ti intelege dorintele si planurile de cariera si de a gasi job-ul potrivit pentru tine.

    Noi si voi, suntem Adecco.

    Daca nu ai gasit un rol potrivit experientei tale, dar vrei sa fii la curent cu job-urile din piata, viziteaza website-ul www.adecco.ro, sectiunea RESURSE, unde iti poti inregistra CV-ul în baza de date Adecco. Ai vrea ca totul sa fie mai rapid si mai simplu de atat? Atunci descărca aplicația Adecco Jobs valabilă în AppStore și GooglePlay si fii la curent cu noile job-uri.
    Toate datele și CV-urile sunt tratate cu confidențialitate si vor fi luate în considerare în proiectele ce corespund experienței tale profesionale.

    Adecco se angajeaza sa va protejeze si sa va respecte dreptul la intimitate si la protectia datelor dvs. cu caracter personal. Detalii despre prelucrarea datelor dvs. de catre Adecco puteti gasi pe www.adecco.ro.

    Requirements

    Purpose / Role:
    This is a customer service role, focusing on delivering an outstanding customer experience to customers of one of the UK’s largest energy organisations. Success in this position requires someone keen to work in a fast paced and challenging environment; with strong problem solving and analytical skills. You will act as the link between the customers, 1st line advisors and the 3rd line technical support team so you must be articulate with excellent communication skills.

    Responsibilities

    Responsibilities include:
    • Support colleagues across the clients’ organisation with escalated product enquiries
    • Responsible for diagnosis and management of nationwide incidents
    • Solve problems facing customers quickly and efficiently thus improving the overall customer experience
    • Analyse call trends and patterns in order to implement and suggest root cause solutions
    • Solve technical issues which are facing customers to ensure the user is getting full benefit of the product
    • Provide product and tool support to customers and colleagues
    • Be an advocate of our organisation and strive to exceed targets
    • Provide expert level technical support to customers and engineers
    • Use a variety of systems to manage the customer journey and experienceExperience and Knowledge:
    • Experience in a customer contact centre would be beneficial
    • 6 months experience in a professional working environment
    • Basic technology knowledge would be useful
    • Fluency in English The Person:
    • Professional customer service skills: solutions mind-set, helpful nature, passion for the customer and improving the overall customer experience
    • Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions
    • Able to adapt to continuously evolving products and customer needs
    • Self-driven with strong attention to detail and the ability to follow tasks through to conclusion
    • Ability to multi-task and work under pressure
    • Excellent communication skills, being articulate via verbal and written communication