Graduate Partner Support with English #3043053
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At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!
Education and Experience Required:
First level university degree obtained in the last 12 months;
Typically 0-1 years of experience.
Knowledge and Skills:
Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language.
Advanced problem-solving and analytical skills.
Strong teamwork skills.
Time management skills.
Basic project management skills would be a plus.
Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
Prepares materials to communicate issue resolution for external customers.
Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Manages post-sales order management (e.g., warranties for consumer goods); handles a limited number of highly complex customer accounts.
Manages open order (backlog) report issues resolution and reaches out to supply chain to determine source of delay; communicates status and escalates issues as necessary.
Represents team as a subject matter expert on internal processes to other functions and organizations.