Junior Customer Support with German

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Employer: Lugera & Makler
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 22.08.2019
    Short company description

    ...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
    also good-looking!...

    This is in a nutshell the Lugera team in Romania.

    A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

    We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
    We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
    “WE CAN DO IT!”

    And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

    Everyone who applies for a Lugera job is officially a citizen of our republic!

    Requirements

    Excellent communication and presentation skills;
    Very good command in German and English; ( B2-C1);
    Ability to multi-task, prioritize and manage time effectively;
    People oriented and problem-solving skills.

    Responsibilities

    Contacting airlines companies in order to solve the existing requests from the clients;
    Providing advice and support for all customer requests, so that the procedures and deadlines of airlines are met and respected;
    Ensuring promptness in all operational activities;
    Monitoring and updating the online platforms so that customer’ requests can be appropriately retrieved and resolved;
    Making all reservations correctly through the company's online booking platforms;
    Participating in the implementation of new technologies in order to stream-line the processes;
    Ensuring that all funds are balanced and attributed to customer reservation files;
    Providing suggestions on how to improve the workflow in order to reach the goals.