Technical Support Specialist - Process Engineering

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.05.2019
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    ATTRIBUTES / SKILLS REQUIRED / SOUGHT
    • Strong interest in developing a career in the modeling & simulation field
    • Excellent problem solving and troubleshooting skills and attention to detail
    • Excellent verbal and written technical communication & presentation skills
    • Customer focused mentality

    EXPERIENCE / EDUCATION REQUIRED / SOUGHT
    • Bachelor/Masters degree in Chemical/Process Engineering or a closely related field
    • One to two years relevant experience – ideally some industrial experience including use of simulation tools (UniSim Design, HYSYS, Pro/II, Aspen+, etc.) – some knowledge of refinery processes (separation/reactors) desireable
    • Strong understanding of thermodynamics, heat & material balances, separation and process regulatory control
    • Fluent in English; additional languages an asset

    Responsibilities

    We are currently looking to expand the UniSim® Design Suite technical support team and require a number of recent graduate engineers who have a strong interest in the steady-state and dynamic modeling (and simulation) of industrial process units. This team supports the UniSim Design suite of simulation tools – principally UniSim Design but also covering UniSim Heat Exchangers, UniSim Flare and other tools. The UniSim Design Suite is used globally by operating companies like Shell, ENI and Equinor, EPCs like McDermott and Saipem and consultants like Genesis and Atkins.

    The successful candidate would gain knowledge and experience of trouble-shooting and developing these simulation models on behalf of our customers. This is a thriving and fast growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry.

    RESPONSIBILITIES OF THE POSITION

    • Provide product and application support for external customers
    • Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
    • Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
    • Contribute entries to the online Knowledge Base and monthly customer newsletter
    • Participate in review and testing of new releases to ensure customer issues are resolved
    • Deliver customer training and provide technical support to the sales organization
    • Assist the UniSim® Design Suite Team Leader to develop and implement strong team work processes and standards

    Other info

    WORK SCHEDULE -Business hours