IT Technical Specialist

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Employer: AKKA ROMSERV
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.04.2019
    Short company description

    Akka Technologies Group, the main player on the engineering and technological consulting market, provides services to large companies in their innovative process. Since 2006, Akka Romserv, the Romanian branch of the group, is one of the most important technical services providers in Romania.

    Requirements

    Good written and verbal communication skills in German, English and French
    Good analytical skills
    Good knowledge of Windows operating systems
    Good overview of standard Office applications and systems (MS Office, VPN, Telephony, Skype, Printers etc.)
    Basic knowledge of Active Directory
    ITIL knowledge is welcome

    Responsibilities

    1 Level Support for internal users
    Resolving Incidents and requests obtained by email, telephone and other communication channels
    Recording, categorizing and monitoring of incidents and request in ticketing system
    Co-operate with other members of the IT department
    Support of the specified services and applications
    Administrative tasks of service desk team( reporting, updating the knowledge base, etc.)