OTC Credit Collections (English, Czech, French, Dutch)

Angajator: Talent Stream
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 22.08.2019
    Scurta descriere a companiei

    Talent Stream is looking to join forces and place candidates who:
    - Have minimum three (3) years worth of experience
    - Throughout their career, have achieved excellent results they are proud of
    - Are looking for the right organization where they can make a long-lasting, positive contribution

    Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.


    Bachelor’s degree
    1 year experience
    English (spoken and written) business level as a minimum; other language skills would be a plus (French, Portuguese, Spanish, Czech)
    Experience in collection processes would be an advantage
    Experience in working with SAP & FSCM for financial processes and systems would be an advantage
    Computer skills including excel, power point, outlook and any other MS Office tools would be an advantage
    Availability for max 10-20% travel for work shadowing activities
    Ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all staffing levels and clients/customers/End Markets


    •Effective and timely delivery of Order to Cash services including: customer account overdue monitoring, dunning scheme application, customer and/or End Market contact
    •Collect payment on assigned delinquent accounts by reviewing documentation, contacting customers by telephone and/or written correspondence and arranging repayment schedules to minimize loss to the organization
    •Prepares and sends Accounts Receivable past due notices. Follows up as necessary with telephone calls and/or written communications. Logs all activity in individual customer worklist
    •Analyze relevant KPIs to perform root-cause analysis and propose mitigating actions whenever necessary
    •Understands the core concepts of control principles and design, within and across functional areas/ Adherence to Order to Cash controls and procedure manuals;
    •Demonstrates deep understanding of business functions, with an ability to discern relevant business process risks
    •Understands the root-to-market for the countries in scope of the OTC department
    •Highlight the potential risks for the countries in scope
    •Recognizes that SAP (FSCM) is the company’s strategic system and is prevalent throughout the company
    •Understands how SAP (FSCM&FEBAN) supports company’s business processes and how data flows through the system, and can identify and resolve issues when resulting reports are incorrect
    •Uses SAP confidently in the workplace, demonstrating the ability to run reports from different areas of SAP
    •Prepares reports and status of customer’s account to be used in the negotiation phase
    •Gathers the information supporting the case for negotiation with the EM/external customers
    •Analyzes reports and interprets data on the customer’s accounts to be used in the negotiation stages
    •Thoroughly understands the customer’s business environment, practices, and core processes
    •Monitors the progress of the results and highlights risks if results will not be achieved