IBM Internship - Support Center Representative (German Speaker)

Angajator: IBM Client Innovation Center Central & Eastern Europe (CEE)
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Brasov
  • Actualizat la: 25.03.2019
    Scurta descriere a companiei

    IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

    Cerinte

    -Technical University studies: preferred are Information Systems, Computer Science or equivalent.
    - English good level
    - German fluent
    - Understanding IT solutions and networking
    - Operating systems: Windows, Apache-Servers, Application-Servers, Unix, Linux,
    - Programming: understanding Java, SAP
    - Communication skills
    - Analytical and problem solving skills
    -Time management and prioritization skills are needed, as well as communication skills;
    - Pro-activeness and willing to bring innovation forward

    Responsabilitati

    Responsibilities :
    - Training regarding IBM as a corporation and IBM Romania - departments & activities
    - Soft skills training for certain abilities - communication, team work, planning& organizing, presentation skills
    - A common session regarding hardware, software and services and workshops depending on the professional interest of the interns
    - Project tasks in frame of a development project on which interns will need to work together and share information and knowledge with the team members.
    - Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period;
    - Communicating action plans to the client or IBM representative, as appropriate;
    - Contributing to department attainment of organizational objectives and high client satisfaction;

    Responsibilities from project:
    - Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period;
    - Using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and ensure problem resolution;
    - Communicating action plans to the client or IBM representative, as appropriate;
    - Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes;
    - Contributing to department attainment of organizational objectives and high client satisfaction