Workforce Management Specialist

Angajator: eMAG
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.02.2019
    Scurta descriere a companiei

    At eMAG, we are constantly moving forward and we love what we do. If you are passionate about your job, whether it’s offering consultancy to a customer or writing a code line, and you aim high, than you belong in our team.

    We provide you with the best development programs to improve both your soft and job specific skills, but it is you who decides what you want to learn and where you want to go. The possibilities are endless.

    We know benefits are important, that’s why we provide you with a full range of them. And because we like to share, at the beginning of you journey in eMAG we offer you a free course of e-commerce, just to put you up to speed. :)

    Cerinte

    -Advanced Excel skills required (ability to write formulas, link files, pivot tables, etc.);
    -Strong ability to multitask and manage competing priorities;
    -Comprehensive understanding of workforce management;
    -Strong presentation and communication skills;
    -Well organized and detail oriented;
    -Ability to understand, interpret and explain complex data and production metrics in the simplest of terms to any audience.
    -Educated to degree standard or equivalent.

    Responsabilitati

    -Creation and maintenance of long and short term forecasts;
    -Creation and maintenance of schedules for Call Center department;
    -Facilitate performance and planning calls/meetings;
    -Compile summarize and disseminate various reports including, but not limited to, volume, efficiency, production hours, daily performance summaries, etc.
    -Forecast and track volume monthly, weekly, daily and by interval;
    -Maintain change matrices and discussion tracking files;
    -Real time direction of staff movements to ensure maximum efficiency while optimizing service and cost;
    -Ad Hoc analysis;
    -Special projects as assigned.

    Alte informatii

    We are an organization which is rapidly expanding in the region, aiming to become the largest online retailer in “New Europe”. We are here to make our customers’ lives better by saving them time and money. We know that only together we will succeed, working to find simple solutions, in order to create the best shopping experiences. Our team of over 4000 talented people is serving four markets in South-Eastern Europe through offices in Bucharest, Sofia, Budapest and Warsaw.
    We believe that learning and development should be available to anyone, anywhere, anytime. Each day, we have new learning opportunities because we always want to be up to date with the latest technology and add value for our customers.
    Join us in writing the next chapters of the eMAG story!