Workforce Management Specialist

Grow Faster.

We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We grew very fast and we are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

At eMAG, a set of strong principles guide our daily work: we understand the client, we think like a successful entrepreneur, we make decisions supported by data, we assess the impact of our projects, we act responsibly, we support each other and we grow with the business. They define us and help us become the favorite shopping destination for our clients.

Almost 6000 people are working now in eMAG. We strongly believe in people development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to make sure that you’ll have the most talented colleagues, as well as the proper environment to grow and achieve great results, to become what you desire on a personal and professional level.

-Advanced Excel skills required (ability to write formulas, link files, pivot tables, etc.);
-Strong ability to multitask and manage competing priorities;
-Comprehensive understanding of workforce management;
-Strong presentation and communication skills;
-Well organized and detail oriented;
-Ability to understand, interpret and explain complex data and production metrics in the simplest of terms to any audience.
-Educated to degree standard or equivalent.

-Creation and maintenance of long and short term forecasts;
-Creation and maintenance of schedules for Call Center department;
-Facilitate performance and planning calls/meetings;
-Compile summarize and disseminate various reports including, but not limited to, volume, efficiency, production hours, daily performance summaries, etc.
-Forecast and track volume monthly, weekly, daily and by interval;
-Maintain change matrices and discussion tracking files;
-Real time direction of staff movements to ensure maximum efficiency while optimizing service and cost;
-Ad Hoc analysis;
-Special projects as assigned.

We are an organization which is rapidly expanding in the region, aiming to become the largest online retailer in “New Europe”. We are here to make our customers’ lives better by saving them time and money. We know that only together we will succeed, working to find simple solutions, in order to create the best shopping experiences. Our team of over 4000 talented people is serving four markets in South-Eastern Europe through offices in Bucharest, Sofia, Budapest and Warsaw.
We believe that learning and development should be available to anyone, anywhere, anytime. Each day, we have new learning opportunities because we always want to be up to date with the latest technology and add value for our customers.
Join us in writing the next chapters of the eMAG story!