Customer Service Analyst with French

Angajator: Temps
Domeniu:
  • Banci
  • Controlul calitatii
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.02.2019
    Scurta descriere a companiei

    Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2010 as part of RINF group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

    What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

    Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

    Cerinte

    Bachelor’s degree in finance, banking, foreign languages or law is an advantage;
    French – Intermediate (written and reading);
    Fluent in English – advantage;
    Knowledge of Microsoft Office products (Word, Excel, Outlook).
    Analytical skills and process oriented;
    Meticulous attention to details and strong analytical skills;
    Excellent collaboration and team spirit;
    Ability to work under pressure and work as part of the team.

    Responsabilitati

    Your Mission:

    Perform back-office activities meant to identify, analyze and check conformity level of documents provided by the client.

    Responsibilities:
    Review customer files in order to identify missing or non-compliant documents;
    Request missing documents, as per Know Your Customer (KYC) procedures;
    Retrieve and endorse documents in order to validate customer file;
    Reports compliance risks identified according to the legal framework;
    Performs periodic compliance checks in order to monitor and verify compliance with legal provisions;
    Provides support in preparing the documentation necessary to obtain the authorizations required by the regulations;
    Keeps track of all non-compliant customer files and follows-up on their remediation.