Customer Care Specialist - 1 year contract
Acest job nu mai este activ!Vezi toate job-urile L'Oreal Romania active.Vezi toate job-urile Customer Care Specialist - 1 year contract active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | L'Oreal Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 25.02.2019 |
Remote work: | On-site |
At L'Oréal, we have made cosmetics the focus of all our energy and know-how for more than a century. We are fully committed to putting all our expertise and research resources to work for the well-being of men and women, in all their diversity, around the world. At L'Oréal we empower people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.
CerinteResponsabilitati
Responsabilitati:
Urmareste fluxul order - delivery - cash pentru fiecare client din portofoliul alocat prin:
* Verificarea zilnica a comenzilor introduse de echipa comerciala si deblocarea acestora pentru a fi trimise la pregatire
* Gestionarea retururilor (organizeaza ridicarea retururilor de la clienti , verifica cu depozitul eventualele diferente intre marfa din avizul de retur si marfa sosita fizic, emite facturile de retur)
* Comunicare permanenta cu celelalte departamente pentru solutionarea in 48h a reclamatiilor primite de la clienti
* Introducerea in SAP a comenzilor pentru gratuitati /materiale promotionale si bonuri de consum
* Trimiterea catre clienti a facturilor emise
Cerinte:
* Minim 1 an experienta pe un post similar
* Experienta de lucru cu SAP; Operare in Excel - nivel avansat
* Capacitate de analiza si interpretare
* Abilitati de comunicare si organizare
* Atitudine proactiva si orientare spre obtinerea rezultatelor.
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